Filling the Crisis Gap
2023 Community Report
With uncommon expertise in mental health and addiction services, Oaklawn joins with individuals, families and our community on the journey toward health and wholeness.
We’ve come a long way. How we treat, view and talk about mental health and substance use disorders has progressed rapidly – even in just the past few years. Stigma is shrinking, awareness is growing and our knowledge is expanding all the time. There’s never been a better moment in history to ask for help. Yet – there’s one crucial piece that’s been missing in our continuum of care: crisis services.
Communities across the country are working to address this gap – and it has become a local and national priority, with additional funding and resources to support a growing movement for better crisis care. Right here at home, Oaklawn is leading the way in these ground-breaking initiatives – through an enhanced 24/7 crisis phone line, crisis response teams operating in St. Joseph and Elkhart counties and crisis stabilization centers set to open in both counties in the coming months. Additionally, our Open Access clinics provide daily walk-in hours, where those seeking treatment can meet with a therapist same-day. These services are transforming how people in our community get help – when they need it, where they need it.
Thank you for being a part of this important work. We’ve been so grateful for the broad community support these efforts have received, as well as the unprecedented collaboration between our local partners in government, emergency services and other agencies. Together, we’re changing – and saving – lives.
Laurie N. Nafziger, President & CEO
Meeting clients when and where they need it
25,000 clients served each year
Mobile crisis response team
answered crisis calls last year
calls escalated to a
higher level of care or dispatched to in the community
Crisis stabilization centers
Estimate number of clients served each year
recliners (centers will use a “living room” model with recliners instead of beds)
Intake assessments completed in the year before Open Access
Intake assessments completed in the year after Open Access
assessments since the start of Open Access